No Refunds for Low-Quality Images

We print exactly what you upload. Please ensure your artwork meets our quality standards before submitting. We are not responsible for poor image resolution, DPI, or file quality. There are no refunds, exchanges, or reprints for orders printed from low-resolution or blurry images provided by the customer.

Reporting Damages

  • Customers have 3 days from the date of delivery to report any damage or defect in the product.
  • All damage reports must include clear photos of the damaged item(s) and packaging.
  • After 3 days, we cannot guarantee eligibility for return or replacement.

Return Eligibility

  • Items must be unused, unwashed, and unpressed onto any surface.
  • Returns must be initiated within 14 days of delivery.
  • Items must be returned in the same condition they were received.
  • Used or heat-pressed transfers are not eligible for return or exchange.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable and insured shipping method to ensure safe delivery. Returns lost in transit without tracking cannot be refunded.

Processing Refunds & Replacements

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund or exchange within 7 business days. Approved refunds will be processed to your original payment method. Replacements will be reprinted and shipped as soon as possible.

Non-Returnable Items

  • Custom-made or special-order DTF transfers
  • Items that have been heat-pressed or used
  • Items returned after the 14-day return window

Contact Us

If you have any questions about your order or our return policy, please contact our customer support team at dtftransferus@gmail.com. We are committed to ensuring your satisfaction and will work with you to resolve any concerns.

Have any questions?

Not sure how DTF printing works or how to press your design? Don’t worry—we’ve got answers for you!
🎨 General Questions
A: DTF (Direct to Film) is a method where designs are printed onto film, powdered, and heat-pressed onto garments. A: It supports full-color designs, works on cotton and polyester, and is ideal for small batches. A: Yes, with proper application, DTF prints are stretch-resistant and long-lasting even after multiple washes. A: Cotton, polyester, blends, nylon, and more—as long as they can withstand heat. A: We print custom designs that you upload. You can also choose from our template collection if available.
🖼️ Artwork & File Requirements
A: High-resolution PNG (300 DPI) with transparent background is best. We also accept SVG and PSD. A: You can, but for best results, remove the background or request our team to do it. A: Yes, your design should be at least 1000px on its shortest side for print clarity. A: We do a basic quality check. If there's an issue, we'll contact you before printing. A: Yes, we provide optional design editing services for a small fee.
🛍️ Ordering & Production
A: Orders are typically processed within 1–3 business days. A: Yes, expedited production and shipping are available at checkout. A: Definitely! Contact us for special pricing on bulk or reseller orders. A: Yes, we keep your designs on file for easy reorders (up to 60 days).
🔥 Heat Press Instructions
A: Recommended: 310°F (155°C), press for 10 seconds, instant peel (cold or hot). A: Most DTF transfers are cold peel—wait 15–20 seconds before removing the film. A: Wait at least 24 hours before washing to ensure strong adhesion. A: Medium to firm pressure ensures the best transfer result. A: Check your heat press temperature, pressure, and peel timing. Repressing may help.